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Patient Participation Group

A Patient Participation Group is a number of patients that have volunteered to offer their opinion on the developments of the practice and feedback to the team any comments they have that represents the patients views.

This information is very important to us and can shape some of the decisions we subsequently make.

Below are two surveys carried out on our patients during 2016.

At the recent flu clinics we asked our patients only two questions:

1: What are we doing well?

2: What could we improve on?

The results are shown in a pie chart in the attachment below. We do understand that contacting us promptly and making an appointment when you want one are the two areas of greatest concern and we do attempt to meet the demand as much as possible, this work is never complete and is on the agenda for the Partners to discuss on a regular basis.

download the pdf formView 2016 Patient Survey Results here

The next survey was actioned by the CCG and again the results are shown below and reflect our success in various areas of the business against the national average as well as the local CCG average.

download the pdf formView CCG Survey 2016

If you have any comments about these surveys, please do let me know by calling me on 01323 482301 or writing in, your views are always welcome.

A future development that we would love our patients to be involved with is the possibility of the practice moving into new premises in Polegate. This  does not affect the Hampden Park surgery at all which will continue in its current format. Any comments about services we are currently unable to provide, but may be able to have the room in the future would be welcomed and the Friends and Family comment cards in the waiting room enable us to capture this information.

If you would like to speak to me in more detail about this or anything else concerning the practice or your care, please ask for Anita Taylor, the Practice Manager at reception.

If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.

complete the form Complete the Patient Group Sign-up Form Online

If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.

download the pdf form Download the pdf version of our sign up form

We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.

If you would like to join our Patient Participation Group, please call me on 01323 482301 or write for my attention.

Many thanks for your assistance

Anita Taylor

Practice Manager


The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.

 
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