Appointments

The Practice operates an appointment system. To book an appointment please telephone the surgery.  

Telephone lines are open 08:30 -18:00. 

• Manor Park: 01323 484848.

We will always aim to see you within 3 attempts to call us at 08.30am for an appointment. If you have tried at this time 3 days in a row and have been unable to secure an appointment, please contact our admin team on manorpark@nhs.net with the details of your request. Our telephone systems can confirm when you called us and at what time, so we can look into that for you and look to assist those who fall into the above category.

It is important you always call at 08.30am and either stay on hold, or press for a call back from our team - your call stays in the queue and we will get to you.  Not everyone before you in the queue is asking for an appointment, so the number you are is not always representative of your chances of getting an appointment.

The longer you leave it after 08.30am to call us the less chance there is of getting an appointment on the same day.

Prebookable appointments are available online, or by calling the admin team. Again these are not inexhaustible, but we will give you any appointments we have available to us to book.

We are unable to book same-day appointments via the reception desk face to face before 9am, please always call at 08.30am.

Book and Cancel Appointments Online

You can also book and cancel your appointment with the doctor online, using the surgery Patient Access medical system via the link at the top of this page. In order to book appointments online you must have obtained the necessary log in details from reception.

Booking in advance can be arranged in a variety of ways: face-to-face with the reception team, over the phone or online. 

Nurse appointments can be booked up to approximately 2 months in advance. 

Appointments with a Clinician can be booked on the day where availability allows. 

Telephone Advice

Many problems do not require a face-to-face consultation and can be dealt with by telephone. For telephone advice please call as early as possible in the morning and a message will be left for a doctor to call you back. 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

Late Arrival

If you arrive late for your appointment, you will not be able to be seen. You will be asked to make another appointment to replace the missed one. Unfortunately we are unable to run late due to the volume of patients we see in a day and it is not fair on both the members of staff involved and the patients waiting for treatment later in the day.

Surgery Hours

Please Note: Surgeries may be changed at short notice if a doctor is away.

Manor Park Medical Centre

Opening Times:

Monday to Friday 08:30 – 18:00

We do not close over the lunchtime period 

Home Visits

When necessary a home visit can be arranged. Generally this will only be for housebound patients or those with terminal disease.

A GP can see several patients in the time it takes to do one home visit. It is also preferable to be seen and examined at the surgery where access to your medical records and a full range of examination equipment is available. For these reasons, please only request a home visit if you feel it is necessary. Requests should be made as early in the morning as possible.

Home visits will only be made where the doctor considers there to be a medical need and consequently you should normally expect that the doctor will ring back before coming to see you. We do this in order to obtain further details, as there may be a more appropriate way of dealing with the problem than visiting you at home.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).